2017-18 Unit Plan
Vice President of Student Services

Mission Statement

Student Services shares the College’s educational mission by promoting students’ success both in the classroom and in meeting their educational and career objectives. To accomplish this goal, Student Services’ programs provide essential and comprehensive services for student outreach, retention, and transition.

Program Description

The Office of the Vice President for Student Services coordinates and provides direction and leadership to the College's Student Services programs.

Accountability for Previously Funded Items

Accountability Item 1

Title IX Training and Consulting

Amount: 25000.00
Used For Intended Purpose: Yes
Benefit

Provided necessary and critical Title IX and VAWA training to key personnel.

Selection/purchase of an online, mandatory Title IX training for students, faculty, and staff. The first stages of implementation have been completed. This is year one of a three-year contract.

Student Learning/Administrative Unit Outcomes

The Office of the Vice President for Student Services is committed to ensuring that students who are experiencing challenges due to serious issues with an area, faculty, staff, or other students, or who are accused of a disciplinary infraction are provided appropriate support, action, and direction. During the Spring 2016 and Fall 2017 terms, an anonymous post service survey was provided to students. Completed surveys demonstrate that the Office of the Vice President for Student Services is meeting its service goal to students. In order to ensure that our office continues to meet this goal, we are committed to the following.

Keep abreast of new legislation and its impact on students.
Keep up to date on new educational requirements and processes and the associated impacts on students.
Continue to work on policy and procedure updates so students clearly understand expectations, guidelines, and protocols.
Continually evaluate and refine customer service protocols to ensure service provided is exemplary.

Standards/Goals for Student Achievement (OSLED Departments)

Standards/Goals for Student Achievement (All Other Departments)

The Office of the Vice President for Student Services supports the College in meeting its student achievement standards by coordinating, providing direction, and supporting all Student Services programs in order to increase student course completion, persistence, degree and certificate completion, and transfer rates to other institutions of higher education.

Strategic Direction

The Office of the Vice President for Student Services supports the Strategic Direction and Priorties of the College through its coordination and direction that is provided to the College's Student Services programs. The Vice President for Student Services Office is in charge of ensuring compliance with Title IX, VAWA and 504. This office helps to maintain a safe and equitable learning environment for all students.

The Office of the Vice President for Student Services provides appropriate oversight and leadership to all Student Services departments by:

Enhancing a Culture of Completion and Academic Achievement

Use best practices to ensure students are receiving what they need when they need it in order to acheive success through connection, entry, progress, and completion.

Supporting Student, Faculty, and Staff Success

Use best practices to ensure students feel engaged and connected to the campus community.
Encourage collaboration and decision-making to ensure outstanding service is provided to all students, faculty, and staff.

Using Data-Informed Processes for Continuous Improvement

Follow best practices in order to provide a safe learning environment for students, faculty, and staff by implementing an online, mandatory Title IX training for all students, faculty, and staff.

Enhancing a Culture of Inclusiveness

Follow best practices in order to help educate students in matters related to diversity, especially when such matters may make some uncomfortable.

Program Review

Department Goals

The Vice President for Student Services Office will:

Continue to provide support, direction, and leadership to Student Services departments and programs.
Continue to provide exemplary customer service to students, faculty, and staff.
Continue to provide a safe learning environment for students, faculty, and staff.

Future Development Strategies

Strategy 1 - Provide Consistent Support and Direction for All Student Services Departments

Ensure that the Student Services programs have the resources and support needed to meet their missions and to accomplish the objectives in the Strategic Direction to the maximum extent possible given the financial resources provided by the state and the District.

Initiatives

Modeling Sustainability
Enhancing a Culture of Completion and Academic Achievement
Supporting Student, Faculty and Staff Success
Using Data-Informed Processes for Continuous Improvement
Maximizing Resources to Support Student Learning
Enhancing a Culture of Inclusiveness

Supporting Rationale

The Vice President for Student Services meets with his Leadership and Management Teams on a regular basis to identify and address issues and concerns, help guide and provide support, keep team members up to date on new legislation and District priorities and/or challenges.

The Vice President for Student Services Office provides support to staff, faculty, and students to help ensure a safe learning environment for all.

Supporting Rationale Alignment
Supports Previous Program Review Recommendations: No
Supports Changes from Student Learning Outcomes Assessment: No

Strategy 2 - Customer Service

The Vice President for Student Services Office strives to provide exemplary customer service to students, faculty, and staff.

Initiatives

Modeling Sustainability
Enhancing a Culture of Completion and Academic Achievement
Supporting Student, Faculty and Staff Success
Using Data-Informed Processes for Continuous Improvement
Maximizing Resources to Support Student Learning
Enhancing a Culture of Inclusiveness

Supporting Rationale

To help ensure students are as successful as they can be, the Vice President for Student Services Office will do the following.

Continue to strive to provide exemplary customer service to students, faculty, and staff.
Continue to build and maintain relationships with Student Services departments.
Provide support to ensure that the final stages of implementation of the online Title IX training for all students, faculty, and staff is completed.

Supporting Rationale Alignment
Supports Previous Program Review Recommendations: No
Supports Changes from Student Learning Outcomes Assessment: Yes

Requested Non-Financial Resources

None

Current Financial Resources

None

Augmentation Requests

Original Priority	Program, Unit, Area	Resource Type	Account Number	Object Code	One Time Augment	Ongoing Augment
Description	Supporting Rationale		Potential Alternative Funding Sources		Prioritization Criteria
1	Student Services	Operating Expenses	11.099.700.1.645000	55890	$25,000.00	$0.00
Title IX Training and Consulting					Resolving health, life, and safety issues Providing comparable support services for online students and students attending at off-campus centers Providing effective electronically mediated communication (e.g. website, social media, marketing materials, wifi access)